Individual, proficient and proactive

PADCON offers a comprehensive service package for professional plant monitoring with the ControlCenter. The Technical Support Service includes continuous proactive monitoring of the plant and coordinates the deployment of service engineers in the event of a fault if the latter cannot be resolved remotely.

In addition to telephone communication between ControlCenter and O&M team, all service calls and fault messages are documented in the PADCON Ticket System. This tool is available to all parties involved and is used to coordinate service calls as well as documenting them.

As part of the Technical Management Support, the experienced team of engineers in the ControlCenter also provides support with installation, commissioning or maintenance work.